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Speaking & Listening Anchor Standard 2 Level C/D
Integrate and evaluate information presented in diverse media and formats, including visually, quantitatively, and orally.
Leveled Standard C
Paraphrase portions of a text read aloud or information presented in diverse media and formats, including visually, quantitatively, and orally. (SL.4.2)
Summarize a written text read aloud or information presented in diverse media and formats, including visually, quantitatively, and orally. (SL.5.2)
Leveled Standard D
Analyze the purpose of information presented in diverse media and formats (e.g., visually, quantitatively, orally) and evaluate the motives (e.g., social, commercial, political) behind its presentation. (SL.8.2)
Teachers should model summarization, analysis, and synthesis skills. Teachers may also need to make media and digital literacy skills explicit.
Teachers will want to discuss different types of motives for presenting information:
Social motives are the thoughts and ambitions that drive people to accomplish certain goals while avoiding other outcomes. These desires are based on cultural norms and accepted behaviors. Many social motives are shared by all humanity.
Commercial motives, or the profit motive, relates to financial gain. Deconstructing advertisements is a useful skill that highlights this motive.
Political motives refer to messages promoting or actions carried out in the interests of a particular government or political party.
Examples / Activities
The Soup Nazi and Customer Service
In Part 1, students listen to a radio interview with a dyslexic journalist and answer questions about the details. In Part 2, students listen and read along to a radio piece about successful dyslexics. Students answer questions found in the reading. In Part 3, students analyze a graph showing the divergence of IQ and reading ability in dyslexics
Self-representation: practice using language and manners suitable to the workplace
Diversity Awareness: learn about challenging customers and how to listen empathically
Conflict Resolution: learn and practice the steps to negotiate diplomatic solutions to workplace issues
Creativity and Resourcefulness: role play and practice thinking on one’s feet
Speaking and Listening: listen to videos and share analyses
Reading and Writing: read information and write reactions
Critical Thinking and Problem Solving: analyze visual, oral, and quantitative information
Organizations, Systems, and Climates: understand the role of customer service in the mission of the workplace
Lifelong Learning: research and learn about current customer service trends to improve professional skills
Customer Service: learn good customer service skills and types of challenging customers; practice responding to challenging customers
Information Technology: use the computer to access information
Internet use and security: use the Internet to access information
GED® Assessment Targets (RLA)
R.2.2 Summarize details and ideas in text.
R.2.7 Make evidence based generalizations or hypotheses based on details in text, including clarifications, extensions, or applications of main ideas to new situations.
R.6.3 Infer an author’s implicit as well as explicit purposes based on details in text.
R.7.2 Analyze how data or quantitative and/or visual information extends, clarifies, or contradicts information in a text, or determine how data supports an author’s point.
R.8.3 Identify an underlying premise or assumption in an argument and evaluate the logical support and evidence provided.
opens in a new window 10 Lies that Advertising Sold You
opens in a new window CRIS Radio
opens in a new window Dave Stuart Jr.: 9 Big Ideas within the Speaking and Listening Standards
opens in a new window Deconstructing an Advertisement
opens in a new window Frank W. Baker Media Literacy Resources
opens in a new window How to Learn Faster with the Feynman Technique